Deposit information


Once you have paid your deposit, this is then protected under the Deposit Protection Scheme and you will be provided with a certificate on the commencement of the tenancy.


  • When you collect your keys to your new home you will be given an inventory which will include photos of the property and a schedule of condition. This would have been prepared shortly before your move in. You will then have 7 days to make any comments on the inventory and return this copy back to us. If we do not receive the inventory with any comments you have made, the original inventory will be accepted and this will be the final inventory

  • Once you have handed in your notice and a check out day has been arranged with you, we will attend the property to do a check out. We will use the original inventory that was given to you at the commencement of your tenancy to compare how the property has been handed back. If there are any discrepancies with how the property has been left, minus fair wear and tear. This will be discussed with you and an agreed amount will be deducted from your deposit.

  • Please note that if a decision cannot be reached, both parties can apply to dispute through the DPS. Evidence from both parties will need to be submitted and then an independent adjudicator will make the final decision.


The Deposit Protection Scheme (DPS) is a government approved tenancy deposit protection scheme in England and Wales.