Out of hours contact information

If you have an emergency* at your property that would require immediate attention but it happens outside of our hours of business, then it will be your responsibility as tenants to act appropriately and take the best course of action possible to ensure basic maintenance steps are applied and that damage to the property is kept to a minimum.


You can contact our out of office contractor(s) listed below to attend the property if the problem is considered an emergency:


Plumber – George Dyer Property Maintenance- 07949417263

Plumber – Prestige Developments – 07793 652431

Electrician – Alton Electrical Services – 07565 111789

Electrician – Brian Cottingham - 07860 430722

Handyman - Paul Scott - 07505357737

Handyman – George Dyer property services- 07949417263


If you can smell gas at the property call National Grid Emergency Services – 0800 111 999

If there is an electricity power cut affecting the property contact Western Power – 0800 6783 105


If emergency calls are made for issues which could have been dealt with as a basic maintenance issue and have waited until regular office opening hours (our contractors will inform us in their professional opinion), then the resulting time or call out will be charged onto the tenant of the property.


If your issue is not classed as an emergency please send details by email to info@stoneandlong.com or by calling the office on 0115 988 1200 and we will endeavour to get in touch with you and arrange a resolution at the earliest opportunity.

*An emergency is classed as something that would put the property into a position of severe disrepair (leak, flood, gas leak, fire, exposed/sparking electrics, etc.) or if it puts the inhabitants of the property into immediate danger and/or cause rapid effects to health and wellbeing.